Refund & Service Policy
1. Nature of Services
All services provided by Daktari Asuman are cultural and traditional guidance aimed at supporting personal reflection, emotional balance, and spiritual well-being. These services are advisory and supportive in nature, designed to help individuals navigate personal and professional challenges thoughtfully. Clients should understand that outcomes may vary, as results depend on individual circumstances, choices, and engagement with the guidance provided.
2. Eligibility for Refunds
Refunds are considered only in specific cases where a service was not delivered as agreed, such as technical issues that prevent access to an online consultation or payment errors. Daktari Asuman is committed to ensuring that all clients receive the services they book and will make reasonable efforts to resolve any access or delivery issues promptly.
3. Non-Refundable Situations
Due to the nature of cultural guidance, refunds cannot be provided for dissatisfaction with outcomes, expectations, or results. The services focus on personal reflection, advice, and culturally inspired guidance rather than guarantees or promises of specific outcomes. Clients are encouraged to approach all services with an open mind and a focus on personal growth and understanding.
4. Refund Request Process
Clients requesting a refund must contact Daktari Asuman directly through the official website, email, or WhatsApp within 7 days of the service delivery. All refund requests will be reviewed individually and assessed based on the circumstances. Clear communication and supporting details will help ensure a fair and timely review.
5. Payment Security and Confirmation
All payments are processed securely through trusted platforms. Clients are encouraged to confirm all service details, including date, type of service, and consultation format, prior to making a payment. This ensures clarity and reduces misunderstandings regarding the services provided.
6. Age Restriction
By accessing or booking services, clients confirm they are 21 years of age or older. Services are not intended for individuals under this age. This age restriction ensures that guidance is provided to mature clients capable of responsible engagement with cultural and traditional practices.
7. Commitment to Client Support
Daktari Asuman is dedicated to offering respectful, professional, and culturally grounded guidance. While refunds are limited, the focus is always on ensuring clients feel supported, understood, and guided throughout their engagement. Clients are encouraged to communicate openly about concerns, access issues, or questions regarding the services, so they can receive appropriate assistance.